Shipping policy

SHIPPING INFORMATION

1. Domestic Shipping & Processing Timelines

We ship your wheels fast from our national network of specialized fulfillment warehouses. All orders delivered within the Continental United States qualify for 100% FREE SHIPPING.

  • Carrier Services: Factory OEM wheels ship via UPS Ground Service. Replacement and replica style wheels ship via FedEx Ground.
  • Order Tracking: Automated tracking numbers are emailed directly to you immediately upon dispatch. Items in a single order may ship separately from different warehouses.
  • Handling & Processing Time: Standard fulfillment handling time takes between 1 to 3 business days.
    • Same-Day Dispatch: Orders placed by 1:00 PM CST (Monday–Friday) for standard in-stock items are processed and shipped the same business day.
    • Special Orders & Quality Exceptions: If your purchase requires a specialized custom build or if our mandatory pre-shipment Quality Control inspection flags a defect, handling may take up to 3 business days while we source a flawless replacement. We will notify you immediately via email if your shipment requires this brief safety delay.
  • Transit Time: Domestic ground shipping takes approximately 2 to 5 business days for delivery depending on your location. Total delivery time (handling + transit) ranges from 3 to 8 business days.
  • Delivery Restrictions: Please note that our carriers cannot deliver heavy freight wheel shipments to APO, FPO, or P.O. Boxes. A physical street address is required at checkout.

2. Shipping to Alaska, Hawaii, and Puerto Rico

We proudly ship to Alaska, Hawaii, and Puerto Rico using real-time carrier integration.

  • Live Checkout Rates: Shipping fees are calculated live at your cart and checkout screen using our integrated UPS application. Customers can select their preferred shipping speed and carrier rate before completing their purchase. No hidden post-purchase surcharges will apply.
  • Quality Inspections: To guarantee order accuracy, all wheels shipping outside the Continental US undergo a mandatory pre-shipment inspection at one of our Quality Control centers before leaving the mainland. Please allow 1 to 2 additional business days of handling time for this safety clearance.
  • Duties: Import, insurance, and local duty fees remain the responsibility of the buyer.

3. International Shipping to Canada

We provide cross-border shipping to Canada via UPS Canada Service.

  • Quality Control: All Canadian wheel orders route through our physical mainland Quality Control centers for verified inspection prior to border crossing.
  • Taxes and Customs Fees: Border-clearance taxes (including GST, PST, and HST sales taxes), structural duties, and standard Canadian customs brokerage import fees are calculated or flagged at checkout and are the buyer's responsibility.

4. Damaged Shipments

On rare occasions, large cargo shipments may sustain damage while in transit. If your package arrives visibly damaged, please follow our rapid replacement workflow:

  1. Refuse Delivery: If the damage is extensive and highly visible, you have the right to refuse the package from the carrier driver.
  2. Document with Photos: If the package was dropped off while you were away, take clear photos of the damaged box exterior and the wheel contents. Photo documentation serves as our primary mechanism to fast-track insurance replacements.
  3. Contact Support: Notify our customer support team within 48 hours at support@oemwheels.forsale or via phone. Do not attempt to mount, balance, repair, or modify a damaged wheel, as this voids carrier insurance coverage. We will issue a Return Merchandise Authorization (RMA) and arrange a brand-new replacement wheel to be shipped out immediately at no extra cost to you.

5. Lost or Stolen Shipments

Every shipment includes full transit insurance coverage up to the verified point of carrier delivery scan.

  • Tracking Updates: We highly recommend checking your tracking status links regularly to ensure an individual is present to receive the delivery.
  • Discrepancies: If your tracking number marks your wheels as "Delivered" but you cannot locate the cargo on your property, notify our team within 3 days. We will immediately initiate a formal dock-search investigation and file a carrier loss claim on your behalf to locate your missing items or secure a refund.