Refund policy

RETURN & REFUND POLICY

We understand that sometimes an automotive part or rim needs to be returned. As a family-owned business, your complete satisfaction is our goal. We have designed an accelerated return method to resolve your requests quickly.

1. Return Window & Conditions

We offer a strict 30-day return policy. All wheel returns or exchange requests must be formally initiated within 30 calendar days from the date of delivery. Requests made after this 30-day window are invalid and cannot be accepted.

  • Pre-Installation Inspection: Please thoroughly inspect your wheels immediately upon receipt and BEFORE mounting tires or installing them on a vehicle.
  • Errors or Transit Damage: In the unlikely event that your order arrives incorrect, incomplete, or damaged, you must notify us within 72 hours of delivery to fast-track an internal insurance claim.
  • Condition of Items: To qualify for a refund or exchange, parts must remain completely uninstalled, unmounted, and unused.
  • EXPLICIT RULE: WHEELS THAT HAVE OPERATED ON A VEHICLE, HAD TIRES MOUNTED, OR SHOW SIGNATURE MOUNTING MARKS ARE STRICTLY NON-RETURNABLE AND NON-REFUNDABLE.

    Fitment Guarantee Notice: To eliminate ordering errors, we provide our customers with a complimentary, professional Wheel Fitment Calculator. Because our inventory consists of precision replica style and genuine factory OEM wheels built to strict original manufacturing tolerances, we strongly require utilizing this tool to verify your exact bolt pattern, hub center bore, and offset clearance BEFORE submitting your checkout order.

2. Return Fees & Shipping Costs

Return processing fees depend entirely on the reason for the return:

  • Defective, Damaged, or Incorrect Items (Merchant Fault): If we ship an incorrect wheel, a defective item, or a product that sustains significant transit damage, we will correct the error at zero cost to you. We will issue a Return Merchandise Authorization (RMA), provide a pre-paid return shipping label ($0.00 customer cost), and ship a replacement or issue a full refund immediately.
  • Customer Elective Returns (Buyer's Remorse / Incorrect Fitment Choice): Because customers are responsible for identifying the proper wheel design, size, bolt pattern, and color for their vehicle's history, elective returns (e.g., changing your mind or ordering the wrong size) are subject to the following rules:
    • The buyer is responsible for arranging and paying all return freight shipping charges.
    • A 25% restocking fee will be deducted from your final refund total to cover warehouse structural restocking and inspection costs.

3. Exceptions & Final Sale Items

  • Final Sale: Specialized custom finishes, custom-drilled bolt patterns, and unique bespoke special orders are engineered specifically for your vehicle. These items are sold as "Final Sale" and are not eligible for returns, exchanges, or refunds under any circumstances.
  • Standard Sale Items: Standard catalog inventory purchased during a promotional sale event is fully eligible for returns within our standard 30-day window, subject to the standard 25% restocking fee if it is an elective return.

4. Order Cancellations

  • Grace Period: Orders can be canceled completely free of charge directly from your customer account page within 1 Hour of purchase, provided the warehouse team has not yet fulfilled the order.
  • Post-Grace Period Processing: Any cancellation requested after the 1-hour window while the heavy freight order is actively in the process of warehouse fulfillment will incur a processing fee of $25.00 per wheel.
  • Fee Waiver: We will completely waive this $25.00 per-wheel processing fee if you accidentally purchased the wrong wheel and immediately place an exchange order for the correct item from our catalog.

5. How to Start a Return

To initiate a return or exchange, please email our dedicated team at support@oemwheels.forsale to obtain your mandatory Return Merchandise Authorization (RMA) number. Please include your order number, specific items being returned, clear photos verifying the unmounted condition of the rims, and your desired outcome (refund or catalog exchange). Returns sent back without an official RMA number cannot be processed.

  • RMA Validity Period (30-Day Expiration): Once your return request is authorized and we issue you an RMA number and return address, you have exactly 30 calendar days from the RMA issue date to ship the item back. Your return shipment must be postmarked within this 30-day window.

  • Late or Unauthorized Returns: Any return packages shipped more than 30 days after your RMA was issued, or any packages sent back to our facilities without a pre-authorized, active RMA number clearly marked, will be strictly rejected by our receiving warehouse. These items will be returned to the sender at the customer's sole expense, and no refund or exchange will be processed.